z7gam Privacy
Policy

z7gam ("we", "us", "our") operates the online casino and sports betting platform accessible at z7gam.org. We are committed to protecting the privacy and personal data of all players who use our platform, including the large and growing community of players accessing z7gam from Karachi, Lahore, Islamabad, Faisalabad, Multan, and across Pakistan.

This Privacy Policy describes in detail what personal data z7gam collects, the purposes for which that data is processed, the legal bases on which processing is conducted, how long data is retained, and the rights available to you as a data subject. This policy applies to all users of the z7gam platform — whether you are a registered account holder, a visitor browsing z7gam.org without an account, or a person interacting with our customer support team.

By registering an account on z7gam or by continuing to use our platform after the effective date of this policy, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal data as described herein.

z7gam collects different categories of personal data depending on how you interact with our platform. The categories are described below:

2.1 Registration Data

When you create a z7gam account, we collect the information you submit during the registration process. This includes your full legal name, date of birth, residential address, email address, and phone number. This data is used to establish your identity, create your account, and fulfil our KYC (Know Your Customer) obligations under our gaming licence.

2.2 Identity Verification Data

To comply with our international gaming licence requirements and Anti-Money Laundering (AML) obligations, z7gam may request copies of government-issued identity documents at various stages of the account lifecycle. For Pakistani players, this typically means a copy of your Computerised National Identity Card (CNIC) and, where address verification is required, a recent utility bill or bank statement.

2.3 Financial & Transaction Data

z7gam records all deposits, withdrawals, and gaming transactions associated with your account. For payment processing purposes, we collect details of the payment methods you use — including JazzCash account numbers, EasyPaisa wallet identifiers, and bank account details for HBL, UBL, Meezan Bank, Allied Bank, and Bank Alfalah transfers. We do not store full payment card numbers in plaintext.

2.4 Gaming Activity Data

We record data relating to your gaming activity on z7gam, including game history, wager amounts, wins and losses, bonus usage, session durations, and sports betting selections. This data is used for account management, responsible gaming monitoring, fraud detection, and product improvement purposes.

2.5 Technical & Device Data

When you access z7gam.org, we automatically collect certain technical data about your device and connection. This includes your IP address, browser type and version, operating system, device identifiers, screen resolution, and referring URL. This data is used for security monitoring, fraud prevention, and platform optimisation.

2.6 Communications Data

When you contact z7gam's customer support team — whether via live chat or email — we retain records of those communications, including the content of messages and the date and time of contact. This data is used to manage your query, improve our support service, and maintain a record of any formal complaints.

Data Category	Examples	Primary Purpose
Registration Data	Name, DOB, email, phone, address	Account creation, KYC
Identity Verification	CNIC copy, proof of address	KYC compliance, AML
Financial Data	JazzCash/EasyPaisa ID, bank details	Payment processing
Gaming Activity	Bets, wins, losses, sessions	Account management, RG
Technical Data	IP address, browser, device	Security, fraud prevention
Communications	Support chat logs, emails	Customer service, complaints

z7gam collects personal data through the following means:

• Directly from you: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, using responsible gaming tools, entering promotions, or contacting our customer support team.
• Automatically via the platform: Technical and device data collected passively when you access and use z7gam.org, including through cookies, web beacons, and server logs. See Section 7 (Cookies & Tracking) for full details.
• From payment processors: Transaction confirmation and status data received from JazzCash, EasyPaisa, and banking partners when you initiate a deposit or withdrawal.
• From identity verification services: Where z7gam uses third-party KYC providers to assist with document verification, those providers may return verification results and risk flags to z7gam as part of the KYC workflow.
• From fraud and AML screening services: z7gam may receive risk scores and screening flags from third-party AML and fraud detection platforms as part of our compliance obligations.

z7gam uses the personal data it collects for the following purposes:

• Account Administration: Creating, maintaining, and managing your z7gam account, including processing your registration, verifying your identity, and managing account settings and communications.
• Payment Processing: Facilitating deposits and withdrawals using your chosen payment method (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, Bank Alfalah, or cryptocurrency), and maintaining accurate transaction records for each account.
• Legal & Regulatory Compliance: Fulfilling our obligations under z7gam's international gaming licence, including KYC identity verification, AML transaction monitoring, age verification (21+ requirement), and reporting obligations to relevant regulatory authorities.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, money laundering, multi-accounting, bonus abuse, and any other prohibited conduct described in our Terms and Conditions.
• Responsible Gaming: Monitoring player behaviour to identify signs of problem gambling and to administer player-protection tools such as deposit limits, loss limits, session timers, cooling-off periods, and self-exclusion. z7gam takes its responsible gaming obligations seriously and uses data analysis to protect vulnerable players.
• Customer Support: Responding to your queries, managing complaints, and maintaining records of support interactions for quality assurance and training purposes.
• Product Improvement: Analysing aggregated, anonymised gaming and technical data to understand how players use the platform and to improve the z7gam product, including game selection, user interface, and payment experience.
• Marketing (where consented): Sending promotional communications about z7gam bonuses, new games, cricket betting offers, and other relevant promotions — but only where you have actively opted in to receive such communications. See Section 13 for full details.

z7gam processes personal data on the following legal bases, depending on the purpose of processing:

• Contractual Necessity: Processing that is necessary to perform our contract with you — i.e., to operate your z7gam account, process transactions, and deliver the gaming services you have registered for.
• Legal Obligation: Processing required by applicable law or by our international gaming licence obligations, including KYC identity verification, AML transaction monitoring, age verification, and regulatory reporting.
• Legitimate Interests: Processing that is necessary for z7gam's legitimate business interests, where those interests are not overridden by your fundamental rights and freedoms. This includes fraud prevention, security monitoring, responsible gaming analytics, and platform improvement activities.
• Consent: Processing for which you have given your explicit, freely given, and informed consent — most notably, the sending of direct marketing communications. You may withdraw consent for marketing at any time without affecting the lawfulness of processing prior to withdrawal.

z7gam does not sell, rent, or trade your personal data to any third party for commercial purposes. Personal data may be shared only in the following circumstances:

• Payment Processing Partners: Your payment details are shared with the relevant payment processor (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, Bank Alfalah, or cryptocurrency network) solely to the extent necessary to execute your requested transaction.
• KYC & Identity Verification Providers: Where third-party KYC services are used to assist with identity and document verification, your identity data is shared with those providers under strict data processing agreements.
• AML & Fraud Screening Services: Transaction and identity data may be shared with AML screening and fraud detection platforms for the purpose of meeting our compliance obligations and protecting the platform from financial crime.
• Regulatory & Licensing Authorities: z7gam may be required to disclose player data to the gaming regulatory authority under whose licence z7gam operates, or to other competent authorities where required by law, court order, or regulatory instruction.
• Law Enforcement: Where required by applicable law or a valid legal process, z7gam may disclose personal data to law enforcement agencies, financial intelligence units, or other governmental authorities.
• Corporate Transactions: In the event of a merger, acquisition, or sale of z7gam's business or assets, personal data held by z7gam may be transferred to the acquiring entity, subject to equivalent privacy protections being maintained.

z7gam uses cookies and similar tracking technologies on z7gam.org to enable core platform functionality, enhance your experience, and support analytics and security monitoring. The types of cookies we use are described below:

• Strictly Necessary Cookies: These cookies are essential for the platform to function correctly. They enable features such as maintaining your login session, storing your language and currency preferences, and ensuring that your account security settings are applied. These cookies cannot be disabled without impairing core platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymised information about how visitors use z7gam.org — for example, which pages are visited most frequently, how long sessions last, and where users encounter errors. This data helps z7gam improve the platform experience over time.
• Functional Cookies: These cookies remember choices you make on the platform — such as game preferences or responsible gaming settings — to provide a more personalised experience across sessions.
• Security Cookies: These cookies support z7gam's fraud detection and account security systems by identifying unusual access patterns or suspicious login behaviour.

You can manage your cookie preferences through your browser settings at any time. Disabling strictly necessary cookies may prevent certain features of z7gam from working correctly. z7gam does not use cookies to serve third-party advertising or to track your browsing activity on other websites.

z7gam retains personal data for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by applicable law or our gaming licence obligations.

The following general retention principles apply:

• Active Account Data: Personal data associated with an active z7gam account is retained for the duration of the account relationship and for a period thereafter as required for legal, regulatory, and dispute resolution purposes.
• KYC & Identity Verification Records: Identity documents and KYC verification records are retained for a minimum of five years following the closure of a player account, in accordance with standard AML record-keeping requirements applicable to internationally licenced gaming operators.
• Transaction Records: Financial transaction records are retained for a minimum of five years following the date of the transaction, for AML compliance and audit purposes.
• Responsible Gaming Records: Records of self-exclusion requests, cooling-off periods, and other responsible gaming interventions are retained for the duration of the exclusion or restriction period plus five years thereafter.
• Customer Support Records: Communications with our support team are retained for a minimum of two years following the resolution of the relevant query or complaint.
• Marketing Opt-Out Records: Records of marketing consent withdrawals are retained indefinitely to ensure that withdrawn consent is permanently respected.

When data is no longer required for its stated purpose and no legal obligation requires its continued retention, z7gam will securely delete or anonymise it in a manner that prevents reconstruction of the original personal information.

As a z7gam player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or email at [email protected]:

• Right of Access: You have the right to request a copy of all personal data that z7gam holds about you. We will respond to verified access requests within 30 days of receipt.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. For account registration data, you may update most information directly within your account settings.
• Right to Erasure: In certain circumstances, you have the right to request that z7gam delete your personal data. This right is subject to limitations where z7gam is legally required to retain data — for example, KYC records and transaction data subject to AML retention requirements cannot be deleted on request alone.
• Right to Restriction: You may request that z7gam restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or where you have objected to processing based on legitimate interests pending verification of those interests.
• Right to Data Portability: Where processing is based on consent or contractual necessity, you have the right to receive a copy of personal data you have provided to z7gam in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to processing of your personal data where that processing is based on z7gam's legitimate interests. z7gam will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred prior to withdrawal.

z7gam takes the security of your personal data extremely seriously. We implement a comprehensive set of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and z7gam.org is encrypted using industry-standard 256-bit TLS encryption. This applies to all platform sections including account login, the cashier, live chat, and any page where personal data is entered or displayed.
• Encryption at Rest: Sensitive personal data stored in z7gam's databases is encrypted at rest using AES-256 encryption. This includes identity verification documents, payment details, and account credentials.
• Access Controls: Access to player data within z7gam's internal systems is strictly controlled on a need-to-know basis. All personnel with access to personal data are subject to confidentiality obligations and regular security training.
• Intrusion Detection & Monitoring: z7gam's platform is continuously monitored for suspicious access patterns, attempted intrusions, and anomalous system behaviour. Security incidents are escalated and responded to according to a defined incident response procedure.
• Vulnerability Management: z7gam conducts regular security assessments and penetration testing of its platform infrastructure to identify and remediate vulnerabilities before they can be exploited.

While z7gam takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all threats. You also play an important role in keeping your account secure — please use a strong, unique password for your z7gam account and never share your login credentials with anyone.

z7gam employs age verification measures at the registration stage and as part of the ongoing KYC process to identify and exclude underage users from the platform. Any person who suspects that an underage individual has registered on z7gam is encouraged to contact our support team immediately at [email protected] so that the matter can be investigated promptly.

Parents and guardians are encouraged to make use of parental control software to restrict access to online gambling websites for minors in their household. z7gam actively supports responsible gaming initiatives and takes its obligations with respect to the protection of minors with the utmost seriousness.

z7gam operates as an internationally licenced gaming platform. As a result, personal data collected from Pakistani players may be transferred to, stored in, and processed in countries outside of Pakistan, including the jurisdiction in which z7gam's gaming licence is held and the jurisdictions in which our third-party service providers operate.

Where personal data is transferred internationally, z7gam ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Privacy Policy. Such safeguards may include:

• Data processing agreements incorporating internationally recognised standard contractual clauses for the transfer of personal data.
• Transfers to countries or territories that maintain adequate data protection standards as recognised by applicable regulatory frameworks.
• Binding corporate rules or equivalent internal data transfer mechanisms where personal data is transferred within a group of companies.

By using z7gam and submitting your personal data, you acknowledge and accept that your data may be transferred internationally in the circumstances described above, subject always to the protections outlined in this Privacy Policy.

z7gam will only send you direct marketing communications — including promotional emails, bonus notifications, and platform news — where you have actively opted in to receive such communications at the time of registration or at a later point through your account settings.

Marketing communications from z7gam may include:

• Information about new casino games, slot releases, and live casino tables available on z7gam.
• Cricket and PSL betting promotions, enhanced odds offers, and sports betting news relevant to Pakistani players.
• Deposit bonus offers, reload bonuses, cashback promotions, and loyalty programme updates.
• Platform updates, new payment method announcements, and important account notifications.

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email from z7gam.
• Updating your communication preferences within your z7gam account settings.
• Contacting our support team via live chat or email and requesting removal from our marketing list.

z7gam.org may, from time to time, contain references or contextual mentions of third-party services such as payment providers. z7gam is not responsible for the privacy practices or data handling policies of any third-party services. We encourage you to review the privacy policies of any third-party service with which you interact in connection with your z7gam account — particularly payment providers such as JazzCash and EasyPaisa, whose own privacy policies govern how those providers handle your payment data on their respective platforms.

z7gam does not control, and accepts no responsibility for, the content, privacy policies, or practices of any third-party platforms or services referenced in connection with the z7gam platform.

z7gam reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or platform features. The updated policy will be published on this page with a revised effective date displayed prominently at the top.

Where changes to this Privacy Policy are material — meaning they significantly affect your rights or the way we process your personal data — z7gam will notify registered players via a platform notification or by email to the address registered on your account. We encourage you to review this page periodically to stay informed about how z7gam protects your privacy.

Your continued use of z7gam following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with any changes to this Privacy Policy, you should cease using the z7gam platform and may request account closure by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way z7gam handles your personal data, please get in touch with our support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, via the chat icon on z7gam.org
• Email: [email protected]
• Response Times: Live chat queries are typically answered within minutes. Email queries are responded to within 24 hours on business days.

When submitting a data rights request or privacy-related complaint, please include your registered username and a clear description of your request. z7gam will acknowledge all privacy-related correspondence within 72 hours and endeavour to provide a full response within 30 calendar days.